11 нояб. 2021

Semrush

Semrush — продуктовая IT-компания с душой. Создаем SaaS-платформу для интернет-маркетологов c 2008 года.
Секторы:
Технологии
Сотрудники:
более 500 человек
Локации:
Бостон, Тревос, Даллас, Санкт-Петербург, Прага, Варшава, Лимасол
Локация:
Санкт-Петербург #Можно удалённо
Занятость / Тип договора:
Полный день
/
Работа
Опыт:
От 1 года до 3-х лет
Зарплата:
От 80 000 ₽
Маркетинг
Community

Community Manager (Brand Marketing team)

Semrush is a leading digital marketing toolkit for SEO, PPC, and content marketing professionals worldwide, with 7 million marketers who have already used Semrush to improve online marketing activities, monitor their website’s performance, as well as the competitor’s one.
With over 45 tools within the software and search data for 140 countries, Semrush provides solutions for in-house marketing teams and agencies working with clients in any industry. Semrush is an absolute leader in helping good marketers become great!
We're looking for a Community Manager to join our Social Media team. You will be on the frontline interacting directly with our community and helping them get the best experience from communicating with our brand. We have a fantastic and very engaged community, and we need to develop it further and amplify what we've done. Our ideal candidate is an empathetic and excellent communicator who loves interacting with people and is passionate about digital marketing.
 This role is integral to our identity and our mission to spread digital marketing knowledge because we are not just a digital marketing software—we're one the largest communities for digital marketers. Our community is at the heart of what we do, and we put a colossal effort into serving them as best we can.

Key responsibilities

  • To make sure that all questions are answered within one hour and our customers and community members are happy and satisfied.
  • To support our community members and build connections with the brand on social media.
  • To make our community management style another reason to talk about the brand.
Together with other ORM managers, you will do
  • Social listening and mention management: replying to all incoming mentions that we receive as a brand within one hour and making sure that none of them was left without an answer. 
  • Community management: come up with new creative ways on how to engage our audience, promote our brand, campaigns, and products by talking to our audience; looking for new ways on how to make people talk about the brand.
  • Online Reputation Management: dealing with reviews on review platforms, managing review-generation campaigns, quick processing of negative online mentions to avoid further escalation.
  • Process management: organizing team’s processes to make sure that all goals are met, the team is functioning effectively by applying SCRUM and Agile methodologies. 

Job requirements

  • Fluent in written and spoken English.
  • 1+ years experience in Community Management or Customer Success.
  • Fantastic communicator and have a passion for talking to people and online community development.
  • Tech-savvy and a quick learner.
  • Knows the basics of SEO and digital marketing. Interested to learn more and develop in this area.
  • Organization ninja and is passionate about building and optimizing processes to make them more efficient.
  • High attention to detail.
  • Can work as part of a team and individually.

Benefits

  • This offer stands for the remote work format. Digital nomadism, #wfh - call it the way you like, and work remotely.
  • Flexible working day start that would suit a night owl and an early bird alike. You can start between 9:00 am and 12:00 pm.
  • Private health insurance program. Life insurance.
  • Agile approach to work (we’ll gladly teach you).
  • Online English classes.
  • Training/online courses and workshops/conferences/books to improve your hard- and soft skills.
  • Financial compensation of sports and hobbies (gym/dancing/languages/horseback riding/painting/wakeboard… and many more. It’s really up to you!)
  • Corporate psychologist consultations. Mental health is as important as physical well-being.
  • Awesome parties, team buildings and corporate events in different formats–both online and offline, depending on the situation in the world. We can have fun in any case! :)
Semrush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. All employment decisions are based on business needs, job requirements, merit and individual qualifications.