Community Manager (Brand Marketing team)

Key responsibilities

• To make sure that all questions are answered within one hour and our customers and community members are happy and satisfied.
• To support our community members and build connections with the brand on social media.
• To make our community management style another reason to talk about the brand.

• Social listening and mention management: replying to all incoming mentions that we receive as a brand within one hour and making sure that none of them was left without an answer. 
• Community management: come up with new creative ways on how to engage our audience, promote our brand, campaigns, and products by talking to our audience; looking for new ways on how to make people talk about the brand.
• Online Reputation Management: dealing with reviews on review platforms, managing review-generation campaigns, quick processing of negative online mentions to avoid further escalation.
• Process management: organizing team’s processes to make sure that all goals are met, the team is functioning effectively by applying SCRUM and Agile methodologies. 

Job requirements

• Fluent in written and spoken English.
• 1+ years experience in Community Management or Customer Success.
• Fantastic communicator and have a passion for talking to people and online community development.
• Tech-savvy and a quick learner.
• Knows the basics of SEO and digital marketing. Interested to learn more and develop in this area.
• Organization ninja and is passionate about building and optimizing processes to make them more efficient.
• High attention to detail.
• Can work as part of a team and individually.

Benefits

• This offer stands for the remote work format. Digital nomadism, #wfh - call it the way you like, and work remotely.
• Flexible working day start that would suit a night owl and an early bird alike. You can start between 9:00 am and 12:00 pm.
• Private health insurance program. Life insurance.
• Agile approach to work (we’ll gladly teach you).
• Online English classes.
• Training/online courses and workshops/conferences/books to improve your hard- and soft skills.
• Financial compensation of sports and hobbies (gym/dancing/languages/horseback riding/painting/wakeboard… and many more. It’s really up to you!)
• Corporate psychologist consultations. Mental health is as important as physical well-being.
• Awesome parties, team buildings and corporate events in different formats–both online and offline, depending on the situation in the world. We can have fun in any case! :)