Senior Account Manager

What we do

What you'll do

• Own the client after the sale. Kickoff call in the first days, a shared Slack channel, clear expectations on what a launch can and can't do. You collect what the launch needs before anyone starts: launch time, the final video and post text, which X account we work from and delegated access to it, and the client's sign-off on the creator list and prices. You're their main person at unfair: calls, Slack, ideas, problems, good news, bad news. Today this sits with the founders, between everything else.
• Keep the launch calendar full and funded. Every client should have their next 2-3 launches on the calendar: dates confirmed, creator budget paid before launch day, and content from their side (founder video, assets, announcement copy) in on time. You chase.
• Own the money. Performance-fee invoice at 72 hours. You explain how the fee is counted, reissue an invoice when a client needs a different entity or a W-9, and handle downgrades and cancellations within the rules.
• Brief and prepare. Clarify the client's goal, agree the angle and focus with the launch lead, brief the client on content requirements and on how launch day works, build their monthly activity plan. You don't write the launch copy. The launch lead does the creative work; you make sure the client understands it and signs off in time.
• Be the client's voice in the team. You hold the launch lead to the dates and deliverables you agreed with the client, flag early when something will slip, and bring the client's feedback back to the team. You coordinate the launch team on your accounts.
• Close the loop after every launch. Results the same day, follow-ups at 24 and 72 hours, a short retro against our benchmarks, the next step agreed. A written recap after every call. A client should never have to ask "so how did it go?"
• Be the first responder when something goes wrong. X flags a video, repost counts break, a launch gets views and no signups, a client disputes a fee. You answer within the hour with facts, calm the channel, and know what to escalate to a founder.
• Grow the accounts. More launches a month, bigger creator budgets, LinkedIn when it fits, renewals. You come to clients with the next idea before they ask: the founder said something on a podcast, a competitor launched, a format worked for someone else. Nobody owns this today. Spot the quiet ones before they churn.
• Keep the system true. Client and campaign pages in Notion, calls and emails in Attio, a weekly health check per client. Our AI agents draft most of this; you make sure it's right and tell us where they're wrong.
• Collect the proof. Testimonials, case studies, screenshots of results, referrals and intros from happy clients.
• Build the process. A lot isn't set up yet: automated reminders, the hand-off between you and the launch lead. If you know the tools, you lead the setup.

Who you are

• Your English is genuinely fluent, including spoken English. Most of our clients are US startup founders and everything happens in English.
• You've owned accounts before: at an agency (creator, influencer, media or performance), in customer success at a B2B SaaS, or as a producer who kept many projects alive at once. You've had a renewal or upsell number next to your name.
• You're organized to a fault. Calendars, checklists, follow-ups, deadlines. You can run a dozen-plus accounts in parallel and know on any given day where each one stands.
• You've run cross-functional teams to a client deadline without being anyone's boss.
• You're comfortable with numbers. Views, CPM, budget, performance fee, renewal rate. You can look at a launch and tell the client honestly whether it worked and what to do next.
• You're fine asking for money. Invoices, reminders and fee explanations are a third of what we write to clients today. You send them on time and without drama.
• You're good with founders. Direct, warm, no corporate tone. You can say "this launch won't work as planned" and get thanked for it. You've handled difficult clients before and kept the relationship.
• You push for the next thing. After a launch you're already planning the following one. You bring ideas for what else the client could do with us.
• You know X, or you'll learn it fast. Within your first weeks you can set expectations for a launch and push back when a brief won't land.
• You have very high agency. If something can be done today, your instinct isn't to schedule a meeting about doing it tomorrow.
• You use AI every day. Not because it's in the job description, but because it would feel weird not to.
• You can work US hours. All our clients are in the US. From Europe that means evenings, sometimes until 1am. That's when launches happen and when clients need you.
• Big plus: you've worked with X creators, run influencer campaigns yourself, or managed the people who do.
• Also a plus: you understand LinkedIn or Reddit. We're going to LinkedIn now, and almost every client eventually asks about one of them.
• Also a plus: you've set up the tooling for an account team before: CRM, reminders, automations.

Compensation